Financial Protection

Our membership to
the Travel Trust Association provides
 100% financial protection for you, giving you complete piece of mind.

 

We comply with EU Package Tour Regulations 1992 through our membership to the
Travel Trust Association

If your holiday includes flights your holiday will be covered by the ATOL Angel system. Group ATOL allows us to provide ATOL cover via the ATOL Angel system for flight only and flight plus bookings by booking the product as a retail agent of TTAFS Ltd.

ATOL Angel is a first for the travel industry. It allows us (Natoura Voyage Ltd) to book the separate elements directly with our suppliers and then combine the products into a package under the group ATOL with TTAFS Ltd (part of the TTA /Travel Network Group) ATOL number 10300.

Read more about ATOL Angel here.

The Travel Trust Association guarantees to financially protect the monies paid by you to us for your booking in the event of our financial failure.

Furthermore, where you have booked a flight or flight inclusive holiday, all monies paid by you are also ATOL protected by the Civil Aviation Authority. All Flight plus Bookings with us will be issued with a Full ATOL Certificate, this is your guarantee of protection including all details of your booking cover and details on how to claim in the event of failure. This will be issued immediately upon booking once we receive your deposit.

How the TTA protects your money and holiday…

Every Travel Trust Association member deposits your money into the Trust Account. A Trust Account is a bank account designated to hold the customer’s money.

Your money remains in the Trust Account and is supervised by an appointed trustee who is either a banker, chartered or certified accountant or a solicitor. Both the Travel Trust Association members and the trustee are required to authorise payments from the trust account.

In addition to being held in trust, you also have a financial guarantee from the Travel Trust Association.

Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate – you can see the terms of our guarantee on our website http://www.traveltrust.co.uk/guarantee .